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enhanced support

Logistics automation company Dematic (www.dematic.com.au) is enhancing its suite of Wireless LAN support services for Australian and New Zealand warehouses with the addition of a Wireless LAN Remote Monitoring service, which optimises wireless network coverage at all times and avoids business downtime.

In recognition of the rising value of network strength and operational efficiency in ensuring the accurate and timely delivery of goods, Dematic’s new Wireless LAN Monitoring service constantly runs remote checks on wireless access points. If issues such as access point failures or intermittent hardware faults arise, an email alert is immediately sent to the Dematic 24×7 ServiceDesk, giving the fastest possible response time to problems. Dematic can then quickly respond with the appropriate action to resolve the issue, either through remote connection, on-site replacement, or reconfiguration of failed hardware.

Previously, local warehouse operators needed to manually identify wireless network problems themselves and then contact their technology supplier to request repairs. The new monitoring service is designed for warehouse managers who want to fully outsource Wireless LAN monitoring and issue resolution. This would be particularly valuable for smaller warehouse operations that aren’t equipped to conduct in-house monitoring of their own wireless infrastructure.

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